Refund Policy

Last updated: September 14, 2025

At NovoLabz, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.

Returns

• You may return items within 14 days of delivery.

• Items must be unused, in their original packaging, and in the same condition as received.

• To start a return, please contact us at t.novolabz@gmail.com with your order number.

Refunds

• Once we receive and inspect your returned item, we will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method.

• Please allow 5–10 business days for refunds to appear on your account.

Non-Returnable Items

• Gift cards

• Final sale or clearance items

Shipping for Returns

• Customers are responsible for return shipping costs, unless the item arrived defective or incorrect.

Shipping Policy

Last updated: September 14, 2025

We currently ship orders within the United States. International shipping will be available in the future.

Processing Time

• Orders are processed within 1–3 business days.

• Orders placed on weekends or holidays are processed on the next business day.

Delivery Time

• Standard USPS shipping typically takes 3–7 business days after your order is dispatched.

• Shipping times may vary depending on the method selected at checkout.

Shipping Costs

• Shipping rates are calculated at checkout based on your location and the shipping option you choose.

Delays

• While we work hard to ensure timely delivery, we are not responsible for carrier delays or events beyond our control.

📧 For any questions about returns, refunds, or shipping, please contact us at:
t.novolabz@gmail.com